FAQ

Where is the RonHill@RunIreland Show Room ?

Our range of specialised RonHill running gear is also available to view or purchase at our Showroom in Galway City. Open Monday to Friday 9am to 5.30pm :
RonHill@Runireland,
Proactive Building
Unit 3 Liosban Business Park
Galway

Tel 091 709640

Why can't I access the online payment services from the office?

If you are using the Internet at work, your connection to the web may be on a network that operates behind a firewall. A firewall is the security system that shields your office network from outside users on the Internet and will not allow you to complete your transaction.

In this case, you should contact your system administrator to check your access to your company network.

It tells me my shopping cart is empty !

This is usually a security issue arising from the set up of the workstation or network you are trying to access the payment page from. It is normally best rectified by trying either a different workstation or using a PC attached to another network or your home PC. Many Public Sector and Financial Services employees are blocked from using their work computers to purchase on-line.

Need more information on an event?

For specific questions regarding an event please select the required event from the Events page and the contact details for the race organiser will be displayed at the top of the page. Most of the events listed on RunIreland are organised by independent companies and clubs and not by RunIreland.

I can't find the On-line Entry for an Event.

RunIreland offers free listings for all events even the ones that we are not handling on-line entry for. Entry instructions should be on the event page when you click on your chosen race. If they are not please contact the race organiser using the contact details on the page for that specific event. The race organisers update this page themselves and sometimes forget to tell people where to enter!

I didn't receive a confirmation email of my entry.

First check your spam/junk folder in your email to see if your race confirmation email was filed there. Automatically generated emails are sometimes stopped by your network or server especially if you order from your work email. So check your spam box and if it is not there, go into "my account" at the bottom of the page, and you can see your history of orders and print another one. If it is not in your history the transaction has not gone through so please try again.

I have a reference number but no confirmation when I entered ?

This number is only a reference number which tells you tried to enter, it does not mean you are entered and is not a confirmation number. You need to check on the form the "entrant list" to see if you are actually entered for the event.

I can't access the payment page.

This is usually a security issue arising from the set up of the workstation or network you are trying to access the payment page from. It is normally best rectified by trying either a different workstation or using a PC attached to another network or your home PC. Many Public Sector and Financial Services employees are blocked from using their work computers to purchase on-line.

I didn't receive my race number ?

Race Numbers are sent out by the race organisers so please contact the organiser if you have not received your number. Some events operate a collection point rather than sending numbers by post so check the race page details first for registration information.

Can I enter a few friends in one transaction ?

Yes you can. Please ensure that you enter all of the personal details accurately - DO NOT ENTER FALSE DATES OF BIRTH. In the case of a medical emergency this could prevent the participant from receiving the most appropriate medical attention. It also affects category prize winners.

Can anyone submit running news or events to the calendar ?

Yes all news items are welcome and the more events listed the better.

Just follow the two links and they will be published as soon as our editor has checked them :

Add some news : http://www.runireland.com/node/add/news

Add an event : http://www.runireland.com/node/add/event

Can I get a refund, if I am not able to participate or did not turn up to an event ?

RunIreland, like most on-line ticketing services, operates an NO REFUND policy regardless of how legitimate the reason is. In some cases the race organiser may defer your entry to the following year but this is at the discretion of the race organiser and they should be contacted directly.

The race organiser did not come back to me?

If you do not get a response from the Race Organiser please check if the information you are requesting is already on the event page on RunIreland. If not please try the Race Organisers number again as this is the only contact RunIreland would have so it is unlikely that we can be of further help.

What credit cards are accepted?

Visa, Mastercard and Laser   

Is there a Postal Entry system?

RunIreland can handle postal entries for events but only by prior arrangement with the Race Organisers. Please check the entry details on the event's page and if there are no postal entry instructions contact the race organiser.

Can RunIreland Organise my event?

RunIreland partners with Proactive Design and Marketing to organise and promote events including the Connemara Marathon, The Galway Bay Half Marathon, The West of Ireland Marathon Series, The COPE Galway Ocean Race and the 2.5 Triathlon Series. If you need advice or want a quote for anything from a logo or website for your race to the whole event management please email angela@runireland.com.

I can't see the North of Ireland Counties ?

 You need to select United Kingdom, banking system consider the North of Ireland as a region administrate by the United Kingdom. You will be able to select Northern Ireland at a later stage, and then the county.

You also have the option to selct “other” in counties and enter the details in the second address line.